Our Commitment to Your Privacy
- The type of information we collect and hold about our patients, clients, suppliers, and prospective patients.
- How and why we collect this information.
- What we do with your information and when we may share it.
- Your rights to access and correct your records.
- Your right to raise privacy concerns and how to do so.
Please note that all references to “we,” “our,” or “us” pertain to each member of the Wellfit Health Pty Ltd Group.
Your personal information is never shared or disclosed to any party beyond the scope of this Policy, nor is it used for any purpose other than its original intent.
What Information Do We Collect?
Stones Corner Health & Fitness collects various personal information from patients, clients, prospective clientele, and suppliers, which may include:
- Personal details such as name, date of birth, contact information, and address.
- Information about family members or key contacts.
- Health fund details.
- Government identifiers (e.g., Medicare number, DVA number, which are not used for identification within our practice).
- Health-related information, including symptoms, medical history, diagnoses, treatments, specialist reports, test results, prescriptions, and healthcare identifiers.
- Occupation, employer, lifestyle, and hobbies.
How Do We Collect and Hold Your Personal Information?
We collect personal information using the following methods:
- Directly from you when you provide your details via forms (e.g., New Patient Form), in-person, over the phone, online forms, competition entries, or message systems.
- From a person responsible for you.
- Through purchases of over-the-counter or online products.
- Inquiries or complaints.
- Incoming call records.
- Third parties when permitted by law (e.g., government agencies, private health insurers, solicitors, medical professionals).
Why Do We Collect and Use This Information?
We collect personal information to:
- Provide healthcare services, communicate with you, and maintain customer service standards.
- Fulfill administrative, billing, accreditation, and quality assurance requirements.
- Facilitate direct marketing, communications, and reminders.
- Conduct research and statistical analysis (using de-identified information).
- Comply with legislative or regulatory obligations.
- Manage accounts and administrative services.
- Improve our products, services, and website.
- Send notifications regarding clinic changes, special orders, and more.
- Respond to complaints and compliments.
When and Why Might We Share Information About You?
We may share personal information with others for purposes including:
- Legal obligations (e.g., mandatory reporting, court orders).
- Consulting with other healthcare professionals.
- Multidisciplinary treating teams.
- Uploading and downloading information from My Health Record (if applicable).
- Obtaining test results.
- Insurance claims.
- Communicating with health funds, government, and regulatory bodies.
- Managing accounts and administrative services.
- Providing products, services, promotions, and updates.
- Responding to inquiries and orders.
- Improving products and services.
- Marketing, reminders, and appointments.
- Announcing competition winners.
- Handling missing person cases.
- Establishing, exercising, or defending legal claims.
Keeping Your Information Safe
We take appropriate security measures to protect your personal information, ensuring it remains confidential and secure. All employees, contractors, and agents are bound by confidentiality agreements. Third-party providers are selected with consideration for privacy and confidentiality. Unauthorized disclosure is considered a serious breach and is addressed accordingly.
Your Right to Anonymity
Where lawful and feasible, you have the option to remain anonymous or use a pseudonym when receiving treatment.
If you have privacy concerns related to Stones Corner Health & Fitness, please notify us in writing. We will investigate your complaint and respond within 30 days. If you remain unsatisfied, you may lodge a privacy complaint with the Office of the Australian Information Commissioner.
For any privacy-related questions or comments, please contact our Privacy Officer: