Late & Cancellation Policy
To ensure that our Personal Training System runs effectively and professionally for ALL our clients, we have included the following:
Late Arrivals:
If you are late for your personal training session, it must be finished on time.
No-show Policy:
It’s a 2-way street. If for some reason, you do not turn up for your session. You will be billed the full fee.
On the flip side, if we are unable to supply you with a trainer for your session then of course, you will NOT BE BILLED for that session.
Cancellations:
If you are unable to attend your personal training session these fees will be applied;
• Inside 12 hours’ notice you will be charged Full Fee.
• Outside of 12 hours’ notice there will be No Fee charged.
* Obviously in exceptional circumstances these fees may be waived, and this will be at the discretion of the individual trainer.
Freezing or Ceasing Training:
If at any stage you would like to put a freeze or cease your training with us all we need from you is 2 weeks notification. This can be done by sending and email to
admin@schealthandfitness.com.auIf we do not receive 2 weeks’ notice of you ceasing training, your account will be billed your normal payments for those next 2 weeks.
Then all payments from your account will be stopped immediately!
Stones Corner Health & Fitness prides itself on professionalism and punctuality and as part of our great service these rules and regulations will be STRICTLY ADHERED TO!
For any privacy-related questions or comments, please contact our Privacy Officer:
